Frequently asked questions

DTF stands for direct-to-film. Your design is printed onto transfer film and coated with adhesive powder. You heat-press it onto the garment, then peel the film away.

Use the Gang Sheet Builder to arrange loose designs on a 22.3 in wide sheet in your browser. Upload a gang sheet if your layout is already finished. Order by size when you want single transfers at an exact width and height.

By length. Builder sheets run from 1 ft to 60 ft, uploaded sheets from 1 ft to 40 ft. Each length has its own price, shown before you add it to your cart. See all lengths in the gang sheet size guide.

They are our two DTF films. Each sheet length has a price for each film, and Regular DTF is the lower price per foot. The builder starts on Regular; upload starts on UltraVivid™ 9C. You can switch before checkout. Not sure which fits your job? Email info@dtfmoon.com.

No. There are no minimums and no setup fees. You can order a single 1 ft sheet.

On DTF by size, pre-cut is an option at $0.35 per piece.

In the US, transfers ship by UPS Express for $19.90, free on orders of $99 or more. Europe ships by UPS Express for $29.90; duties and import taxes are paid by the customer. Blank apparel ships separately by UPS Ground for $29.90, free on blank subtotals of $275 or more. Your exact shipping cost is shown at checkout before you pay.

Upload PNG, PDF or TIFF. Use high-resolution artwork, 300 DPI where you can, and send it at the size you want it printed. The file guide has the details.

Colors can look slightly different on screen than in print, depending on your screen, the fabric and the pressing. Minor color variation isn't treated as a defect.

Yes. The sample pack is $4.90 and includes DTF transfers and 3D UV DTF stickers, so you can check our print quality in hand. No artwork upload is needed. Shipping is charged at the standard rate.

No. UV DTF stickers are peel-and-stick 3D transfers for hard surfaces such as glass, metal and wood.

Yes. Gildan tees, sweatshirts and sweatpants from $2.50, shipped separately by UPS Ground. See blank apparel.

Every order is printed to order. Ships within 24 hours, Monday–Friday. 1–3 day US delivery by UPS Express.

Peel hot: remove the film while the transfer is still warm. Every heat press runs a little differently, so test on a spare garment first. For press settings, email info@dtfmoon.com.

If your order arrives damaged, defective or incorrect because of our error, email us within 7 days of delivery with your order number and clear photos. Once we confirm the issue, we can offer a reprint or store credit.

Every order is made to order from your artwork, so we don't accept returns or exchanges. An order can be canceled only before production starts, so email info@dtfmoon.com as soon as you can with your order number.

Please only upload artwork you have the right to use, including logos, trademarks and copyrighted designs.

Sign in to your account to see your orders and tracking. For anything else, email info@dtfmoon.com or message us in the chat, and include your order number if you have one.