Shipping policy

Shipping Policy

At DTF Moon, we work to process and ship orders as quickly as possible. Since our products are custom-made, production time is required before shipment.

Processing Time

Most orders are processed and prepared for shipment as quickly as possible during business days. Processing time may vary depending on order volume, product type, artwork quality, and production workload.

Orders placed on weekends or holidays may begin processing on the next business day.

Priority Printing

If Priority Printing is available and purchased, your order will be moved ahead in the production queue. Priority Printing speeds up production handling but does not guarantee a specific delivery date and does not remove carrier transit time.

Shipping Method

We use express shipping services whenever available to deliver orders quickly and reliably. Shipping options and rates may vary based on destination, order size, order weight, and carrier availability.

Estimated Delivery Time

Estimated delivery times shown at checkout are carrier estimates and are not guaranteed. Delivery may be affected by carrier delays, weather conditions, customs processing, incorrect addresses, failed delivery attempts, or other events outside our control.

Once your order is handed over to the shipping carrier, transit time is controlled by the carrier.

Shipping Address Responsibility

Customers are responsible for entering a complete and accurate shipping address at checkout. DTF Moon is not responsible for packages delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete address.

Please carefully check your shipping address before placing your order.

PO Box Addresses

Some carriers may not deliver to PO Box addresses. If you enter a PO Box address and the carrier cannot complete delivery, we may contact you for a physical address. Delays caused by PO Box or incomplete addresses are not the responsibility of DTF Moon.

Lost or Delayed Packages

If your package is delayed, please first check the tracking information provided by the carrier. If the package appears lost or has not moved for an extended period, contact us and we will help guide you through the next steps.

DTF Moon is not responsible for packages marked as delivered by the carrier. If your package is marked as delivered but you cannot locate it, please check with neighbors, building management, local delivery offices, or the carrier directly.

Customs, Duties, and Import Fees

Depending on the destination, customs procedures or import-related delays may occur. DTF Moon is not responsible for delays caused by customs inspections, government procedures, or carrier clearance processes.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the package and product so we can review the issue.

Contact Us

For shipping questions, contact us at:

support@dtfmoon.com